Customer Testimonials
Great sales team. I was not rushed but was in and out quickly after making the deal and the car was immaculately detailed when ready for pickup shortly after signing the paperwork. Good team.
Great service a follow thru. We had a couple minor hiccups and Pete was on it and got it done.
Louie, my service advisor was fantastic! He kept me informed as to what was going on with my vehicle and I feel he went "above and beyond" to make sure I was taken care of with as little stress as possible.
Kind, very helpful. Great place to purchase a car. Everyone there was very helpful and amazing!!
Excellent service. Kept me informed about repairs and offered discounts on maintenance items. Not only repaired my problem but fixed another that was unrelated. Steve was fantastic to work with!!
My advisor, Nate, was great to work with. He answered my questions and communicated throughout the process. I will continue to service my truck at Apple Ford.
Pete is always the best! He always has everything ready to go anytime we upgrade.
Louie, the Service Advisor I worked with is great; 5 stars for him, kept me informed about what was going on with my MKX at all times. The rest of the last 3 times I've been to Apple Ford in the last month, have left a little bit to be desired. I thought they said they ran a complete diagnostic on my vehicle the first time it was in their shop, but when that cold snap hit....my car wouldn't start. This is Minnesota, cars don't always start when it's -20º outside. Got it jumped, the car started........
Ask for Rich. He was professional, knowledgeable and super easy to work with! Great buying experience.
Rich was outstanding, honest straight forward. Got the car I wanted for the price I wanted. Great car buying experience
Sales and service are very friendly and professional! Rich ensured no snags at every step of the process.
My salesman was a good man ready to satisfy the customer and iam really appreciate him
My first visit to Apple Ford in White Bear Lake will definitely not be my last! Mike and Steve were more than helpful finding my daughter a used car. They went to extraordinary lengths to find her a car to meet her needs and the financing to make it work. They spent a lot of time with us making sure all our questions were answered. They’re trustworthy, compassionate and extremely knowledgeable! We will be back!
I've used this dealership several times, mostly due to location. However, I will NOT be using it again due to the failure to perform maintenance as required. Oil change, front end lube, rotate tires, Simple, right? My vehicle is equipped with zerk fittings on the front end, requiring lubrication every 5,000 miles. Each time I specify the lube points require grease, 4 times out of five, I've checked afterwards and found either only a partial grease or no lube has not been applied at all. I talk with the shop guy and then it's done. This last time (30 December), ...
I want to preface this by saying that I RARELY write reviews but I felt compelled to do so after my experience with Ryan McCarthy. I am the kind of person who does my research and know what I want before I even walk through the door. I told Ryan what I wanted, and he worked with me to get a deal done. Ryan knows what he is doing and will work for you to make sure you are happy with your purchase. I like to recognize excellence when I see it and Ryan exemplified this during my buying process.
James was awesome! He didn't pressure me into anything. This made my custom order a stress free process. When ever I had a question he would answer timely and if he didn't know he would find out the answer. If it wasn't for him I wouldn't be driving my dream truck now.
Dropped off vehicle for warranty repair. After vehicle had been left for seven days, had to call four separate times for an update on repair. First three calls I was informed that all service advisors were busy and would call me back. Fourth call I was finally able to be told my vehicle had been completed for several days and that multiple messages had been left. The person I spoke with about this could not confirm who tried calling and/or emailing regarding this status because they were not the employee who tried. I had no missed calls, voicemail, emails, ...
This dealership treated me with respect. Unlike Invergrove hyundai who lied to me many times and sold me a vehicle with a bad engine and all the oil leaking out of it every 3 weeks and then disrespected me in words and actions for 2 years. I cant believe people are that nasty to others. Ford nation is a respectful group of people. They have been honest with me and their service is good. I know my vehicle is in good hands. They even gave me a really big discount on one of my services and who doesn't like that. I ...
Dean did an excellent job. The service was faster than expected and he kept me informed.
Troy helped me with my trade-in and purchase of 2024 Raptor. He was great! In review of this transaction AFTER leaving the dealership was disappointing. I paid cash for my 2024 Raptor. MY CREDIT GOT PULLED FROM SOMEONE IN YOUR OFFICE. I’M GUESSING FINANCE DEPT! The guy in finance I dealt with was a complete xxx. He had no time for me. He wasn’t getting his upsell attempts and turned into a complete xxxxxxx. If I had not been 90% through this deal I would have terminated this deal. On top of that I got home and revisited this transaction and ...
The advisor and tech were great. Along with the other staff. The only thing that was an issue was management taking all the loaner cars due to the sale of the dealership. But all people I dealt with were great.
Service was great. I had very good communication while my truck was being worked on and knew what was going on.
Evan and the AutoNation team were professional and thorough with the purchase of my new truck!
I have been with them over 10 years now. Definitely will use them again and again!
Good dealership, but spelled my last name wrong. Granted it's a fairly unique last name.
They did a great job in fitting me in and making sure I didn't go over my mileage for an oil change.
Everyone was friendly and knowledgeable. I got great advice on future services. I was in and out in a timely manner.
Brought my truck into fix TPMS and alignment , was at the dealership waiting for 7 hours and neither issue is fixed, expressed my frustration with the service provider and my sales person and have not heard anything back
This dealership was so helpful and efficient and courteous during our visit yesterday. We will definitely recommend them to our friends and relatives. Very neat and and clean waiting area too. Thanks for the help
Was very friendly and nice experience on what needed to be done made sure of what needed to be done
Had a great experience on both the car purchase but also a fair deal on our trade in.
Every one was fabulous and efficient and the transition was completed in a timely fashion.
Awesome service and same day turnaround to repair my concerns on my escape. Thanks for the work.
Had service completed and I am very pleased with how the process went and pricing
Received a wonderful video on issues with my vehicle from technician Joseph , let me know the severity of the overall issues , greatest worthy experience from the service team here
Purchased 4 cars so far from Rich Aboody at AutoNation. We keep going back. Great place to buy a car.
Pete did a great job and was very thorough during my purchase. It's was great working with him
I worked with sales consultant Rich Aboody, he was fantastic. He was very knowledgeable, polite and accommodating. The purchase process was simple. The finance person offered warranty options but wasn't pushing when I declined. I will definitely go here next time I'm looking for a vehicle.
Very helpful, professional and help you understand what you’re doing in reference of purchasing a car.
Evan Mallet and the other members of the AutoNation Ford team could not have been more helpful. Absolutely no pressure, no haggling, no headaches.
Worst Service Department Customer Service experience ever!! Would get zero stars if I could, and still write this review. They will sell you a car (I got a good one thank you.) and be your best friend during the purchase process. Try to take the car back for routine maintenance and some other work, "customer service" goes out the window!! Every time I've tried to schedule a service appointment, one of the 1st things I request, is a loaner, but the Customer Service rep will repeatedly try to talk me out of it, I try to explain, ...
Absolutely no communication and when the service manager called he blamed us for the problem
We had a great experience at AutoNation and are very happy with our purchase. Everyone was helpful and the process was smooth.
Great cat buying experience. Adrian helped me fond the perfect car. Joseph in financing was thorough and helpful. It was the first time I’d bought a car all by myself. Thanks for making it comfortable for me.
We had a great experience buying our new F150 from AutoNation. Sawyer was a pleasure to work with.
Richard and Sawyer were very helpful and listened to our concerns and gave good advice. Michael was also helpful in explaining our lease.
Pete Turgeon and the rest of the AN team were great to work with. They answered all of our questions, were knowledgeable and super friendly. This was a pain-free car shopping shopping experience.
Superb service and commitment. Family oriented and very welcome environment. I look forward to working with Autonation Ford.
Decided to purchase a 2024 Edge to replace my 2019. Even though I was a return customer the service and attention was top notch. They even helped me remove the contents from my 2019 and place it into my new car. I wanted to keep my state park license plate and the finance officer called the state of MN to figure out how to do that. I really appreciated it.
Purchasing a used vehicle, it has some issues that were not taken care of prior to being listed and sold (bad battery, low fluids etc.). After bringing it to there attention and talking with them, they had it fixed the next day in a very reasonable time frame.
Just purchased my vehicle last week and the service was outstanding and they were knowledgeable and very helpful with my purchase . Would recommend Rich or Peter to help you out !
Absolutely no help whatsoever. I can’t even get the finance manager Micheal Wicker to return my calls or email. We bought the car from your location OVER 6 MONTHS AGO and just simply want to get our Jeep registered in our state. We can’t do that without the appropriate paperwork. We can not drive to the AutoNation to get this issue resolved, as we live in a completely different state. If anyone at AutoNation reads this PLEASE HELP!!
Honestly, it’s great. Love the building, gonna be a shame when they destroy it. Rich is a great sales person Only complaint! GET FASTER COMPUTERS 😂 Waited like 2 hours cause computers were so dang slow
Our sales person, Phil, and finance manager Joe were awesome to work with! Finance really worked with us to get a great deal for our trade and new vehicle! I definitely recommend AutoNation Ford in Vadnais Heights and look forward to working with them in the future! Thank you!
Demetrius was very patient with me as I purchased my new truck. Buying a new car is an extremely stressful process and he made it easy. My finance guy was easy and fun to go through this process with. This is my second vehicle from this dealership
Excellent service, purchased a used Honda crv with the help of Demetri and Eric. Cars has been working great, highly recommend
The service drive is an absolute joke. I really like how my advisor, Louie, had time to decorate his beard with Christmas ornaments and then proceeded to tell me he doesn't have time to call MyLeasePlan for my oil change payment because it takes too long. I'm still waiting for a phone call back for an approval on my door lock which was never looked at and that's the main reason I brought it in. It's been two weeks Never again.
I utilized the remote service offering for a recall. The tech was on time and professional. This saved me tons of time. I would use this offering again.
Bought my truck here and had to bring it back for a repair that wasn’t covered under warranty unfortunately. They sent a video of the parts/damage which was helpful. They also delivered my vehicle to me when I wasn’t able to find time to pick it up before they closed.
Good Service, 2 Software recall updates, Works Oil Change and tire rotation were done. Was given a good time estimate for completion.
Tech didn’t do their job with checking my tires. The runner drove my car on the rim and told me my tire was flat! Wanted me to leave with my car on the rim! I showed up and told them to show me and they found a nail! Told me my car was done but I couldn’t pick it up due to ford not paying them yet. Couldn’t communicate unless I bugged them for answers.. they told me they would call me by end of day and it was 1-2 weeks before I heard anything.
Great service with a free car wash! Price is transparent and very reasonable. Strongly recommended!
I was able to schedule an appointment for the following day. They took my car soon arrival and had it back to me sooner than they estimated.
Great experience every one was very professional Ife been coming here for 11 years never a bad experience Auto Nation Ford of White Bear lake MN nock's it out of the park great service thank you I will be back!
My change oil sign came on so I made an appointment, but on Monday am it said “required” so I went to Autonation. Troy said he could help me & he did. Out in less than 2 hours. So pleasant to a senior citizen. I told Troy that his Grandma would be very proud of him. Ford should be too.
service rep very kind. kept me informed throughout. appreciated being able to wait for my car.
I’ve never bought a Ford in my life and I drove three hours to purchase one from this dealership. Would’ve driven three days considering the service, kindness and hospitality of AutoNation Ford White Bear Lake.
There seems to be somewhat of a disconnect between the Ford Accessories ordering process online and the service department on-site to do the work. Firstly, I wasn't able to schedule the install for roughly 2 weeks after I ordered the part and when I called in to do so the first time I was just told to "wait a while and call back in so we can receive the order", that's not a great customer experience and to not offer any kind of proactive follow up for an item and service I paid well over $1000 for seems ...
Friendly and efficient staff were quite helpful and went out of their way to accommodate my hectic and chaotic schedule. There was not rushing to get me out of the store for closing time.
Great service and professional installation. Kaley took care of everything. She made kept me informed of the progress and contacted me immediately when my truck was ready. The team at AutoNation took the extra step to wash and dry my truck. Thanks Kaley and AutoNation Ford!!
The best all around would not go anywhere else. the absolute best in every way
Very happy with the salesperson Geoff. He helped the process go smoothly and without a hitch. Thank you
I brought my truck in for recall work. The inspection was done done quickly. Everyone I delta with was friendly, polite and efficient.
The staff is extremely helpful and informative. Could not be more pleased with the quality and speed..
When the recall work turned into longer than expected Ford offered to deliver my car to me when done from Maplewood to Forest Lake. Thought that was exceptional service. Thanks Auto Nation/WB Ford.
Very helpful, professional staff that helped me address my vehicle’s requirements in an expeditious manner.
Ron the service guy was very helpful and very attentive wonderful person and I will come back to the dealership
The staff and techs working on my car did an excellent job with repairs and kept me informed since there was a supply chain delay for parts. The loaner vehicle was a new model, so the wait was not a big issue.
Total excellence, no complaint. Best place to get a New Truck or Car. Great service & Trucks And Cars that are available.
Bought a tonneau cover for my 22 ranger. Great price and great service from Kaley and her team
Mobile service was great. Tom the tech and Billie the service advisor did a great job! The communication was good. They made it very easy.
We had a factory recall repaired on our F150 by the mobile service. What an awesome concept!! The wonderful service tech completed the work with out us having to drive into town. Great idea and a very nice service tech!!!
Great service and great people! The tech that worked on my truck was knowledgeable and great personality! I will always take my truck there!
I just experienced valet service. wow this was convenient. I was notified when the valet was on their way both for pickup and delivery. I was able t see their progress on the route and. the valet was courteous. Great Job BY the way Todd my service rep was really great as well
I had an appointment for Monday morning to get something checked out on my car. They said they were somewhat backed up so it could take a while. On Wednesday afternoon I got the call that my car was ready. I understand that some cars ahead of me may have taken longer than expected and they may be short staffed as many other places are, but this was somewhat longer of a wait than I expected. They were able to determine what the problem was and fix it, thank goodness. Through it all, though, the contact person was very friendly ...
Great service. Mr. Dean, you are great. Please keep doing what you are doing. Thank you.
This dealership is always on top of things and very timely with the services. I tried them out due to proximity to my work and the professionalism and good service have kept me coming back.
I brought my car in on a Saturday to get service done. The service was a premium package I found on the website. When I brought the car in, the employee manning the desk didn't know/hadn't heard of the package I had selected, so he had to ask what it was. Before the service was initiated, I brought up the fact that the engine light was on, and I was informed that it would be hooked up to find out the error code. When I got the car back, the engine light was still on. I called ...
Our salesman is always friendly and professional he let us test drive and explained some of the new features
Avoid this location at all costs! I gave them a 2nd chance after years. Their review of my car always comes in needing an extra $1,000 in work. Ron specifically told me the invoice Dean sent me didn’t make sense, and that it sounded ‘icky.’ He told me he was going to look into it and never called me back. I called back 5 hours later for an update. Ron didn’t remember the conversation, then got hung up on when Dean got on the phone. They lie, over charge, and when I brought in my work vehicle they said they ...
I went in for the oil change package & tire rotation. They were quite backed up. But went to great lengths to get me in & out in a decent amount of time which I truly appreciated. I wasn't even charged for it! In all the rush my vehicle wasn't washed. But not really a problem.
I had the premium package for 5,000 mile check ups. AutoNation did all my service but this time they could not get some cover off to Access spark plugs. I was told it would be $700+ to get the cover off and replace. I believe I heard something about bolts or nuts stripped. I asked if they had ever taken that cover off and was told yes. I feel that it was put on wrong or something as NO ONE else took that cover off. I was then told I would not be charged for labor but $200 for the cover. I was ...
The service writer dean is amazing!!! Awesome customer service and let me know what the issues were with my vehicle. I know I can count on him…. Thanks for the amazing customer service
Brought my 18 F150 in for service for various issues. Chris and other service staff were very helpful. At one point, the truck wasn't going to be fixed within the timeframe I was told and I needed it for a short trip out of town. Service staff quickly found a solution and arranged a loaner (23 F150) for me to use until I got back from the trip. Using the 23 F150 as a loaner was a great way to showcase the newer model when I am ready to upgrade as well Chris was very thorough and explained everything that needed to ...
Great service... performed oil change, tire rotation, multi-point inspection...got my car in and out on time.
Kayle was a brilliant service advisor. Super friendly and excellent communicator. The techs fixed my car and I tried the pu and deliver service. I would highly recommend. Best ever experience. Thank you Autonation.
Fast through service. Detailed safety inspection. They washed the exterior of the car. Nice dealership and customer lounge
Ford AutoNation's staff were professional and courteous. They honored my oil change in my F-150 with no questions asked. They also checked on a question I had about my truck, and helped solve it. I appreciated how I was treated here, I would recommend the service there to anyone. As far as the Sales dept goes, well I brought my truck from there. As I was waiting for the oil change, I asked about another vehicle. The salesman went above and beyond to help me even though he started to get busy, and I wasn't on a schedule. ...
Great service, professional and friendly. They've always taken care of my vehicle and gone above and beyond to make sure they get it right. Been coming here for years through multiple vehicles, and will continue coming back.
Some New cars are hard to find because of the demand Causing the prices to go far above MSRP, Most Dealers are Price gouging. Auto Nation is not one of them!!! the staff was very friendly and sold me my Maverick @ MSRP very impressed with the whole Team at Auto Nation. I will be recommending the to everyone. It hard to find an honest dealer.