Customer Testimonials
I want to preface this by saying that I RARELY write reviews but I felt compelled to do so after my experience with Ryan McCarthy. I am the kind of person who does my research and know what I want before I even walk through the door. I told Ryan what I wanted, and he worked with me to get a deal done. Ryan knows what he is doing and will work for you to make sure you are happy with your purchase. I like to recognize excellence when I see it and Ryan exemplified this during my buying process.
James was awesome! He didn't pressure me into anything. This made my custom order a stress free process. When ever I had a question he would answer timely and if he didn't know he would find out the answer. If it wasn't for him I wouldn't be driving my dream truck now.
This dealership treated me with respect. Unlike Invergrove hyundai who lied to me many times and sold me a vehicle with a bad engine and all the oil leaking out of it every 3 weeks and then disrespected me in words and actions for 2 years. I cant believe people are that nasty to others. Ford nation is a respectful group of people. They have been honest with me and their service is good. I know my vehicle is in good hands. They even gave me a really big discount on one of my services and who doesn't like that. I ...
Dean did an excellent job. The service was faster than expected and he kept me informed.
The advisor and tech were great. Along with the other staff. The only thing that was an issue was management taking all the loaner cars due to the sale of the dealership. But all people I dealt with were great.
Service was great. I had very good communication while my truck was being worked on and knew what was going on.
Evan and the AutoNation team were professional and thorough with the purchase of my new truck!
I have been with them over 10 years now. Definitely will use them again and again!
Good dealership, but spelled my last name wrong. Granted it's a fairly unique last name.
They did a great job in fitting me in and making sure I didn't go over my mileage for an oil change.
Everyone was friendly and knowledgeable. I got great advice on future services. I was in and out in a timely manner.
This dealership was so helpful and efficient and courteous during our visit yesterday. We will definitely recommend them to our friends and relatives. Very neat and and clean waiting area too. Thanks for the help
Was very friendly and nice experience on what needed to be done made sure of what needed to be done
Had a great experience on both the car purchase but also a fair deal on our trade in.
Every one was fabulous and efficient and the transition was completed in a timely fashion.
Awesome service and same day turnaround to repair my concerns on my escape. Thanks for the work.
Had service completed and I am very pleased with how the process went and pricing
Received a wonderful video on issues with my vehicle from technician Joseph , let me know the severity of the overall issues , greatest worthy experience from the service team here
Purchased 4 cars so far from Rich Aboody at AutoNation. We keep going back. Great place to buy a car.
Pete did a great job and was very thorough during my purchase. It's was great working with him
I worked with sales consultant Rich Aboody, he was fantastic. He was very knowledgeable, polite and accommodating. The purchase process was simple. The finance person offered warranty options but wasn't pushing when I declined. I will definitely go here next time I'm looking for a vehicle.
Very helpful, professional and help you understand what you’re doing in reference of purchasing a car.
Evan Mallet and the other members of the AutoNation Ford team could not have been more helpful. Absolutely no pressure, no haggling, no headaches.
We had a great experience at AutoNation and are very happy with our purchase. Everyone was helpful and the process was smooth.
Great cat buying experience. Adrian helped me fond the perfect car. Joseph in financing was thorough and helpful. It was the first time I’d bought a car all by myself. Thanks for making it comfortable for me.
We had a great experience buying our new F150 from AutoNation. Sawyer was a pleasure to work with.
Richard and Sawyer were very helpful and listened to our concerns and gave good advice. Michael was also helpful in explaining our lease.
Pete Turgeon and the rest of the AN team were great to work with. They answered all of our questions, were knowledgeable and super friendly. This was a pain-free car shopping shopping experience.
Superb service and commitment. Family oriented and very welcome environment. I look forward to working with Autonation Ford.
Decided to purchase a 2024 Edge to replace my 2019. Even though I was a return customer the service and attention was top notch. They even helped me remove the contents from my 2019 and place it into my new car. I wanted to keep my state park license plate and the finance officer called the state of MN to figure out how to do that. I really appreciated it.
Purchasing a used vehicle, it has some issues that were not taken care of prior to being listed and sold (bad battery, low fluids etc.). After bringing it to there attention and talking with them, they had it fixed the next day in a very reasonable time frame.
Just purchased my vehicle last week and the service was outstanding and they were knowledgeable and very helpful with my purchase . Would recommend Rich or Peter to help you out !
Honestly, it’s great. Love the building, gonna be a shame when they destroy it. Rich is a great sales person Only complaint! GET FASTER COMPUTERS 😂 Waited like 2 hours cause computers were so dang slow
Our sales person, Phil, and finance manager Joe were awesome to work with! Finance really worked with us to get a great deal for our trade and new vehicle! I definitely recommend AutoNation Ford in Vadnais Heights and look forward to working with them in the future! Thank you!
Demetrius was very patient with me as I purchased my new truck. Buying a new car is an extremely stressful process and he made it easy. My finance guy was easy and fun to go through this process with. This is my second vehicle from this dealership
Excellent service, purchased a used Honda crv with the help of Demetri and Eric. Cars has been working great, highly recommend
I utilized the remote service offering for a recall. The tech was on time and professional. This saved me tons of time. I would use this offering again.
Bought my truck here and had to bring it back for a repair that wasn’t covered under warranty unfortunately. They sent a video of the parts/damage which was helpful. They also delivered my vehicle to me when I wasn’t able to find time to pick it up before they closed.
Good Service, 2 Software recall updates, Works Oil Change and tire rotation were done. Was given a good time estimate for completion.
Great service with a free car wash! Price is transparent and very reasonable. Strongly recommended!
I was able to schedule an appointment for the following day. They took my car soon arrival and had it back to me sooner than they estimated.
Great experience every one was very professional Ife been coming here for 11 years never a bad experience Auto Nation Ford of White Bear lake MN nock's it out of the park great service thank you I will be back!
My change oil sign came on so I made an appointment, but on Monday am it said “required” so I went to Autonation. Troy said he could help me & he did. Out in less than 2 hours. So pleasant to a senior citizen. I told Troy that his Grandma would be very proud of him. Ford should be too.
service rep very kind. kept me informed throughout. appreciated being able to wait for my car.
I’ve never bought a Ford in my life and I drove three hours to purchase one from this dealership. Would’ve driven three days considering the service, kindness and hospitality of AutoNation Ford White Bear Lake.
Friendly and efficient staff were quite helpful and went out of their way to accommodate my hectic and chaotic schedule. There was not rushing to get me out of the store for closing time.
Great service and professional installation. Kaley took care of everything. She made kept me informed of the progress and contacted me immediately when my truck was ready. The team at AutoNation took the extra step to wash and dry my truck. Thanks Kaley and AutoNation Ford!!
The best all around would not go anywhere else. the absolute best in every way
Very happy with the salesperson Geoff. He helped the process go smoothly and without a hitch. Thank you
I brought my truck in for recall work. The inspection was done done quickly. Everyone I delta with was friendly, polite and efficient.
The staff is extremely helpful and informative. Could not be more pleased with the quality and speed..
When the recall work turned into longer than expected Ford offered to deliver my car to me when done from Maplewood to Forest Lake. Thought that was exceptional service. Thanks Auto Nation/WB Ford.
Very helpful, professional staff that helped me address my vehicle’s requirements in an expeditious manner.
Ron the service guy was very helpful and very attentive wonderful person and I will come back to the dealership
The staff and techs working on my car did an excellent job with repairs and kept me informed since there was a supply chain delay for parts. The loaner vehicle was a new model, so the wait was not a big issue.
Total excellence, no complaint. Best place to get a New Truck or Car. Great service & Trucks And Cars that are available.
Bought a tonneau cover for my 22 ranger. Great price and great service from Kaley and her team
Mobile service was great. Tom the tech and Billie the service advisor did a great job! The communication was good. They made it very easy.
We had a factory recall repaired on our F150 by the mobile service. What an awesome concept!! The wonderful service tech completed the work with out us having to drive into town. Great idea and a very nice service tech!!!
Great service and great people! The tech that worked on my truck was knowledgeable and great personality! I will always take my truck there!
I just experienced valet service. wow this was convenient. I was notified when the valet was on their way both for pickup and delivery. I was able t see their progress on the route and. the valet was courteous. Great Job BY the way Todd my service rep was really great as well
I had an appointment for Monday morning to get something checked out on my car. They said they were somewhat backed up so it could take a while. On Wednesday afternoon I got the call that my car was ready. I understand that some cars ahead of me may have taken longer than expected and they may be short staffed as many other places are, but this was somewhat longer of a wait than I expected. They were able to determine what the problem was and fix it, thank goodness. Through it all, though, the contact person was very friendly ...
Great service. Mr. Dean, you are great. Please keep doing what you are doing. Thank you.
This dealership is always on top of things and very timely with the services. I tried them out due to proximity to my work and the professionalism and good service have kept me coming back.
Our salesman is always friendly and professional he let us test drive and explained some of the new features
I went in for the oil change package & tire rotation. They were quite backed up. But went to great lengths to get me in & out in a decent amount of time which I truly appreciated. I wasn't even charged for it! In all the rush my vehicle wasn't washed. But not really a problem.
The service writer dean is amazing!!! Awesome customer service and let me know what the issues were with my vehicle. I know I can count on him…. Thanks for the amazing customer service
Brought my 18 F150 in for service for various issues. Chris and other service staff were very helpful. At one point, the truck wasn't going to be fixed within the timeframe I was told and I needed it for a short trip out of town. Service staff quickly found a solution and arranged a loaner (23 F150) for me to use until I got back from the trip. Using the 23 F150 as a loaner was a great way to showcase the newer model when I am ready to upgrade as well Chris was very thorough and explained everything that needed to ...
Great service... performed oil change, tire rotation, multi-point inspection...got my car in and out on time.
Kayle was a brilliant service advisor. Super friendly and excellent communicator. The techs fixed my car and I tried the pu and deliver service. I would highly recommend. Best ever experience. Thank you Autonation.
Fast through service. Detailed safety inspection. They washed the exterior of the car. Nice dealership and customer lounge
Ford AutoNation's staff were professional and courteous. They honored my oil change in my F-150 with no questions asked. They also checked on a question I had about my truck, and helped solve it. I appreciated how I was treated here, I would recommend the service there to anyone. As far as the Sales dept goes, well I brought my truck from there. As I was waiting for the oil change, I asked about another vehicle. The salesman went above and beyond to help me even though he started to get busy, and I wasn't on a schedule. ...
Very easy to work with. One of the very few dealers who had Ford Maverick's coming in and didn't add a "market adjustment" to the window sticker price like most other dealers are doing!!
Great service, professional and friendly. They've always taken care of my vehicle and gone above and beyond to make sure they get it right. Been coming here for years through multiple vehicles, and will continue coming back.
Some New cars are hard to find because of the demand Causing the prices to go far above MSRP, Most Dealers are Price gouging. Auto Nation is not one of them!!! the staff was very friendly and sold me my Maverick @ MSRP very impressed with the whole Team at Auto Nation. I will be recommending the to everyone. It hard to find an honest dealer.
The staff was attentive to the vehicle we wanted to look at and answered all of our questions..
Times are challenging, but service and communication was great! There was an initial delay but they texted me and I was able to pick it up later without changing my day. So really appreciated that!
Always reliable, Very helpful staff, On time, East to make appointments, Located in a good area
Rich A is our salesman. He was very patient with us, answered all our questions and spent time explaining every step of our purchase. He also spent time showing us how to operate all the bells & whistles our new vehicle has.
My salesman Demetrius B was the coolest most laid back salesman I’ve ever worked with. Whenever I need a new truck I’ll be working with Demetrius again!
Great experience. Very Personable. They made buying a truck easy and stress free. Shout out to Matt he's a great guy and made the experience worth while.
My last visit the service was great. Much improved over previous visit. Good to see.
Customer service was excellent. The young man that helped us was delightful and mannerable. We would him 5 stars on your rating system.🤗
Speedy fast and friendly service. great communication throughout the process. Plus they delivered the truck to my house when they were done working on it!
Great service and clear communication. Service was top notch and completed in a timely manner
The Lube Tech Service was very professional. My tech Ian was very nice and explained everything that my car needed.
Didn’t like that the gauge on the dashboard was not the same as when I brought the car in. Had a hard time getting it back to where I had it. The service technician left it on 100% oil change.